Frequently Asked Questions (FAQs)

Q: What does Psychodiagnostics do with customer information?

A. Psychodiagnostics never shares customer information. We are committed to the privacy of all transactions.

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Q. What are Qualification Requirements for MAT Purchase?

A. Psychodiagnostics is committed to accurate and ethical assessment of individuals, and uses the qualification system to help ensure that the right tools are in the right hands. If you have questions about our qualification descriptions, please contact Psychodiagnostics at 866-799-7742 (toll free) or email support@psychodiagnostics.com  for assistance.

Use of the MAT requires a high level of expertise in test interpretation, and can be purchased by individuals with:

  • Licensure or certification to practice in your state, province, or country in a field related to the purchase. Qualification for purchase outside the United States and Canada is based upon laws, regulations, and practice requirements in local jurisdictions.

And/or

  • Certification by or full active membership in a professional organization
    (ASHA, AOTA, APA, AERA, ACA, AMA, NASP, NAN, INS) that requires training and experience in a relevant area of assessment

And/or

  • A doctorate degree in psychology, education, or closely related field with formal training in the ethical administration, scoring, and interpretation of clinical assessments related to the intended use of the assessment.

Q. I am qualified in a related health care profession with training and supervision in the use of tests. Might I qualify?

A. Individuals with appropriate training and background as determined by Psychodiagnostics can purchase the MAT. The requirements are:

  • Formal training in the ethical use, administration, and interpretation of standardized assessment tools and psychometrics.

  • A degree or license to practice in the healthcare or allied healthcare field.

  • Formal supervised mental health and/or educational training for specific populations, for example, children or in infant and child development.

Qualified personnel in these categories may include: psychiatrists, child development specialists, counselors, and other therapists.

Q. I am a graduate student pursuing a degree in psychology or related field. What do I need to do to purchase a test?

A. Graduate students need to obtain endorsement from a supervisor who qualifies to purchase the MAT. Supervisor Endorsement for Purchase by a Graduate Student may be emailed to orders@psychodiagnostics.com. The endorsement may include any of the following qualifications: 1) Member number for the American Psychological Association, or the National Association of School Psychologists, or the National Register of Health Care Providers in Psychology. 2) License or Registration as a Psychologist and the State or Country where licensed or registered. 3) Member of a graduate faculty of psychology, education, or related field in a regionally approved institution with appropriate training in testing and test interpretation who employs the test for research.

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Q. How may I purchase the MAT?

A. Purchases may be made through the Psychodiagnostics web site, by invoice, or by telephone to qualified purchasers.

Credit card orders from qualified purchasers may be placed directly with Psychodiagnostics at our toll free number 866-530-7742 or by calling 702-799-9172 internationally or in Nevada. Discounts are available for purchase of three or more of the same item.

Requests for approval may be emailed to orders@psychodiagnostics.com  or by calling
702-799-9172 or 866-530-7742. Approved purchase orders from accredited academic institutions, counseling centers, and mental health clinics, for use by a licensed or registered psychologist, may be emailed to orders@psychodiagnostics.com  or mailed to:

Psychodiagnostics, Inc.
3155 E. Patrick Lane, Suite 1,
Las Vegas, Nevada 89120-3481

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Q. What’s your shipping policy?

A. A physical address is required for shipping. However, if your order must be delivered to a P.O. Box (e.g., no physical address is available), your order will be mailed via U.S.P.S. uninsured.

Our shipping and handling charges are subject to change without notice.

Our minimum shipping charge is $5.00.

Expedited Delivery (3-5 Days) for orders under 200 dollars is charged 10% of Order Subtotal within the 50 United States of America and Canada. Expedited Delivery for orders over 200 dollars is charged 8% of Order Subtotal. Our Expedited orders ship by Priority Mail.

International Delivery (2+ weeks) for orders under 200 dollars is charged 20% of Order Subtotal outside the 50 United States of America and Canada. Call or email for shipping rates for larger orders.

Regarding International Orders:

Please email to orders@psychodiagnostics.com  or call Psychodiagnostics at
1-702-799-9172.

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Q: What is your Limited Risk Guarantee?

A: We accept the return of any item purchased from PSYCHODIAGNOSTICS. For credit please return the merchandise in original condition with a copy of your invoice within 30 days of purchase.

Only unbroken, resalable packages will be accepted, and packages must show complete name, address, invoice number, and reason for return on paperwork. If you do not have a copy of the invoice, please reference your personal/business/institution Order Reference Number (e.g., purchase order number) and provide the complete address to which your order was originally shipped.

All returns, except those resulting from shipment error or manufacturing defects, will be assessed a 15% restocking fee.

Please observe these procedures to ensure prompt handling:

  • Check your shipment upon receipt. Do not open packages; broken test packages cannot be accepted for credit unless defective.

  • If you receive incorrect materials or quantities, or damaged or defective items, please call 1-866-530-7742 for customer assistance.

Q: The item I received is damaged or defective. Do I have to pay to return it to PSYCHODIAGNOSTICS?

A: Psychodiagnostics guarantees satisfaction with the physical quality of MAT materials. If materials are damaged or defective, they may be returned for exchange within 30 days of purchase. If you received an item that was damaged or defective, please contact Psychodiagnostics by phone at 866-530-7742 (U.S. & Canada). We will be happy to assist you in obtaining a replacement.

Q: Where and how should I return merchandise to PSYCHODIAGNOSTICS?

A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or Certified) to our Distribution Center, Attention: Returns, PSYCHODIAGNOSTICS, Inc., 3155 Patrick Lane, Suite 1, Las Vegas, Nevada, 89120-3481. PSYCHODIAGNOSTICS is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).

Q: Does PSYCHODIAGNOSTICS require prior return authorization after 30 days from the date of purchase?

A: Prior authorization should be obtained for returns after 30 days from the date of your invoice. To obtain prior authorization, e-mail support@psychodiagnostics.com.

Q: What is your policy for returns after 30 days?

A: Returns of items in original condition made between 30 and 90 days after purchase require prior authorization and are subject to a 20% restocking fee.

Bookstore returns require prior authorization after 6 months from the date of the invoice and are subject to a 20% restocking fee. PSYCHODIAGNOSTICS reserves the right to assess a restocking charge for quantity item returns.

Q: How long will it take to process my credit?

A: After your returned merchandise is received in original condition, please allow at least 7 business days for credit processing and receipt of your credit memo invoice (U.S. & Canada).

Q: What type of credit will I receive?

A: Credit processing depends on the original payment method:

  • Credits for payments by credit card will be credited to the card used.

  • Credits for payments by business or personal check, money order, or bank transfer will be issued in the form of a check.

  • Credits for purchase orders for which payment has already been made will also be issued in the form of a check.

  • Purchase orders for which payment has not yet been made, we will credit the purchase invoice.

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Does Psychodiagnostics provide customer assistance?

Questions about the MAT products or services may be directed to support@psychodiagnostics.com  or by telephone to 866-530-7742 (toll free).

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